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Preguntas más frecuentes

Los entresijos de cómo hacemos negocios

  • Does someone need to be present?
    Whether or not you're at the space during your cleaning appointment is up to you! When you make a booking, you'll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the clean. Whatever you're most comfortable with is fine. In any case, please don't forget about your appointments. We'll remind you with an email or text message, but if the cleaner can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged a lock-out fee.
  • Is Texas Cleaning Services insured and bonded?
    Yes, Texas Cleaning Services is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email (support@texascleaningservices.org) or by phone (512-934-1967).
  • Is Texas Cleaning Services pet safe?
    We love animals, but they don't always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.
  • Do I leave a tip?
    Tips are not required but are certainly appreciated by our cleaners.
  • Do I need to provide cleaning supplies?
    We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment. However if you have special requests or specia lproducts you would like us to use, we are flexable around that. Please make sure they are left out in clear view for our cleaning staff and accompanied by directions on their use.
  • Can I give specific instructions to the cleaners and ask for special requests?
    Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your Texas Cleaning experience and provide feedback submitting to support@texascleaningservices.org
  • Why get your office cleaned?
    We understand that a clean workspace can reduce the likelihood of employees getting sick, thus allowing your business to be more productive (and more profitable). A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%! Source: http://www.issa.com/member-benefits/value-of-clean/value-of-clean-infographic/value-of-clean-infographic-full.html
  • Do you clean during or after business hours?
    We clean during both. Our cleaning staff is able to clean day and night, depending on your preference. Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and Texas Cleaning Services will coordinate all necessary documentation with your building manager.
  • Is there manager oversight?
    Absolutely. TCS takes pride in on our quality control. Our Quality Control Manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job.

Facturación y Precios

Encuentre el mejor paquete para su presupuesto

Pagos aceptados

Aceptamos todas las principales tarjetas de crédito y débito con el logotipo de MasterCard, Visa, Discover Network y American Express.

No aceptamos pagos en efectivo. Las propinas se pueden dar en efectivo (opcional).

Política de cancelación

Aplicamos una tarifa de cancelación de $50 a las citas no canceladas antes de las 3:00 p. m. EST del día anterior a la cita, a menos que la limpieza sea una limpieza especializada. Para limpiezas especializadas (incluidas, entre otras, limpiezas posteriores a la construcción/renovación), se aplicará una tarifa de cancelación equivalente al 50 % del precio cotizado para esa limpieza especializada a las citas no canceladas antes de las 3:00 p. m. EST del día anterior a la cita. ​

Satisfacción garantizada

Lo hacemos bien o lo hacemos bien.

Si no está satisfecho con su limpieza, puede solicitar una nueva limpieza gratuita.

¿Cómo solicitar una relimpieza?

Los clientes pueden solicitar una nueva limpieza por correo electrónico (soporte@TexasCleaningservices.org) o por teléfono (512-934-1967), siempre y cuando la cita se haya completado dentro de las últimas 48 horas. La cita de nueva limpieza debe programarse y completarse dentro de las 72 horas posteriores al contacto.

Por favor, háganos saber en qué nos quedamos cortos. Nuestro equipo de atención al cliente responderá con prontitud.

¿Qué es y qué no es elegible para una Garantía Great Clean?

Las citas completadas dentro de las últimas 48 horas son elegibles para la Garantía de Gran Limpieza.

  • Citas completadas hace más de 48 horas

  • Artículos no incluidos en la lista de verificación de 50 puntos

  • limpiezas gratis

  • Relimpia

  • Viviendas que no están en condiciones estándar (por ejemplo, riesgos biológicos, acaparamiento, etc.)

  • Servicios adicionales no reservados para la cita original

  • Limpiezas posteriores a la construcción/renovación

  • Limpieza de mudanzas

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