FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

General

Does someone need to be present?


Whether or not you're at the space during your cleaning appointment is up to you! When you make a booking, you'll be prompted to give us entry instructions. If you have a doorman or can hide a key somewhere, there's no need for you to be home. Or, feel free to stick around during the clean. Whatever you're most comfortable with is fine. In any case, please don't forget about your appointments. We'll remind you with an email or text message, but if the cleaner can't get in the door by following your entry instructions, or if you aren't home when you said you would be, you'll be charged a lock-out fee.




Is Texas Cleaning Services insured and bonded?


Yes, Texas Cleaning Services is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email (support@texascleaningservices.org) or by phone (512-934-1967).




Is Texas Cleaning Services pet safe?


We love animals, but they don't always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.




Do I leave a tip?


Tips are not required but are certainly appreciated by our cleaners.




Do I need to provide cleaning supplies?


We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment. However if you have special requests or specia lproducts you would like us to use, we are flexable around that. Please make sure they are left out in clear view for our cleaning staff and accompanied by directions on their use.




Can I give specific instructions to the cleaners and ask for special requests?


Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your Texas Cleaning experience and provide feedback submitting to support@texascleaningservices.org




Why get your office cleaned?


We understand that a clean workspace can reduce the likelihood of employees getting sick, thus allowing your business to be more productive (and more profitable). A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%! Source: http://www.issa.com/member-benefits/value-of-clean/value-of-clean-infographic/value-of-clean-infographic-full.html




Do you clean during or after business hours?


We clean during both. Our cleaning staff is able to clean day and night, depending on your preference. Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and Texas Cleaning Services will coordinate all necessary documentation with your building manager.




Is there manager oversight?


Absolutely. TCS takes pride in on our quality control. Our Quality Control Manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job.





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Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments. Tips may be given in cash form (optional).

Cancellation Policy

We assess a $50 cancellation fee to appointments not canceled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not canceled by 3PM EST the day before the appointment.​

Satisfaction Guarantee

We get it right or we make it right.

If you’re not satisfied with your clean, you can request a free reclean.

How to request a reclean?

Customers can request a reclean either by email (support@TexasCleaningservices.org) or by phone (512-934-1967)— as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.

Please let us know where we fell short. Our customer service team will respond promptly.

What is and is not eligible for a Great Clean Guarantee?

Appointments completed within the past 48 hours are eligible for the Great Clean Guarantee.

  • Appointments completed more than 48 hours ago

  • Items not included on 50 Point Checklist

  • Free cleans

  • Recleans

  • Homes not in standard condition (e.g. biohazards, hoarding, etc.)

  • Extra services not booked for original appointment

  • Post-construction/post-renovation cleans

  • Move-out cleans

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