The Ins And Outs of How We Do Business
Frequently asked questions
Does someone need to be present?
Is Texas Cleaning Services insured and bonded?
Yes, Texas Cleaning Services is insured and bonded. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email (firstname.lastname@example.org) or by phone (512-934-1967).
Is Texas Cleaning Services pet safe?
We love animals, but they don't always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process.
Do I leave a tip?
Tips are not required but are certainly appreciated by our cleaners.
Do I need to provide cleaning supplies?
We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment. However if you have special requests or specia lproducts you would like us to use, we are flexable around that.
Can I give specific instructions to the cleaners and ask for special requests?
Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you can rate your Texas Cleaning experience and provide feedback submitting to email@example.com
Why get your office cleaned?
Do you clean during or after business hours?
Is there manager oversight?
Absolutely. TCS takes pride in on our quality control. Our Quality Control Manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job.
Billing & Pricing
Find The Best Package For Your Budget
We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.
We do not accept cash payments. Tips may be given in cash form (optional).
We assess a $50 cancellation fee to appointments not canceled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not canceled by 3PM EST the day before the appointment.
We get it right or we make it right.
If you’re not satisfied with your clean, you can request a free reclean.
How to request a reclean?
Customers can request a reclean either by email (support@TexasCleaningservices.org) or by phone (512-934-1967)— as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.
Please let us know where we fell short. Our customer service team will respond promptly.
What is and is not eligible for a Great Clean Guarantee?
Appointments completed within the past 48 hours are eligible for the Great Clean Guarantee.
Appointments completed more than 48 hours ago
Items not included on 50 Point Checklist
Homes not in standard condition (e.g. biohazards, hoarding, etc.)
Extra services not booked for original appointment