FAQ

The Ins And Outs of How We Do Business

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments. Tips may be given in cash form (optional).

Cancellation Policy

We assess a $50 cancellation fee to appointments not canceled by 3PM EST the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not canceled by 3PM EST the day before the appointment.​

Satisfaction Guarantee

We get it right or we make it right.

If you’re not satisfied with your clean, you can request a free reclean.

How to request a reclean?

Customers can request a reclean either by email (support@TexasCleaningservices.org) or by phone (512-934-1967)— as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact.

Please let us know where we fell short. Our customer service team will respond promptly.

What is and is not eligible for a Great Clean Guarantee?

Appointments completed within the past 48 hours are eligible for the Great Clean Guarantee.

  • Appointments completed more than 48 hours ago

  • Items not included on 50 Point Checklist

  • Free cleans

  • Recleans

  • Homes not in standard condition (e.g. biohazards, hoarding, etc.)

  • Extra services not booked for original appointment

  • Post-construction/post-renovation cleans

  • Move-out cleans

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